The brands I care about are all yelling at me

June 30, 2012 | 12 comments

Update: If you enjoyed this article, you should vote for this SXSW 2013 panel. It should be a thought-provoking conversation.

Skype, a few weeks ago: “You should think of Conversation Ads as a way for Skype to generate fun interactivity between your circle of friends and family and the brands you care about. Ultimately, we believe this will help make Skype a more engaging and useful place to have your conversations each and every day.”

The brands I care about.

Brands that I care about.

Brands. Care. I. About.

I can’t make it make sense. Some thoughts:

  1. Advertisements are placed by the brand. Any advertisement I see isn’t there because it’s a brand I care about; it’s because I’m a consumer the brand cares about. The advertiser wants to reach me, not the other way around. To reverse the relationship and suggest that I’m clamoring to reach a set of brands is perverse.
  2. To the extent that I’m involved in the relationship at all, I’m interested in products, not brands. I use a computer for a living; I decided to switch to Mac because I worked out that the build quality would save me money and improve my productivity, not because I love Apple. I buy organic ketchup from Trader Joe because I try to avoid high fructose corn syrup, and Trader Joe is convenient. If another company came out with a computer that lasted as long, or another ketchup that was made without corn syrup and was equally convenient to buy, I might switch. I’m loyal to values, not brands. The idea that I might stick to Apple or Trader Joe because of an emotional attachment to the brand itself is, again, perverse.
  3. I can see why advertising companies want us to care about brands. The meme has existed for a while now, and the relentless hammering will doubtless have the same propaganda effect that, say, advertising for fast food has over time. After a while your sense of reality shifts and you accept that of course this is food. Of course we should care about product lines. Of course we should define ourselves by what we buy and consume.
  4. It’s bullshit. As an industry, we should be aiming higher. Eyeball-based economics has led us to a situation where everything we create exists to shill ads. The promise of computing is to improve the human experience, and it’s hard to do that when your goal is to bring in as many users as possible so they can click on very special messages, algorithmically delivered just for them.

I believe this strongly: ethical companies charge for their services. Display advertising is a legacy economic model, and the brands that control it are gatekeepers. There are better business models out there, waiting to be found, that allow sites and communities to be sustainable on their own terms.

Charging for software in the age of web apps

November 15, 2009 | 2 comments

Google was an advertising company.

Back in 2005, Daring Fireball’s John Gruber described Google’s business as follows:

Judged by their profits, Google is an advertising company. They don’t profit from search, they don’t profit from software. They profit by selling ads. This isn’t to belittle them — I think Google is a terrific company, and they are profiting handsomely from ad revenue ($369 million last quarter). […] If Google has a platform, it’s an advertising platform, not a developer platform. I’m not even saying Google should have a developer platform — I’m just saying they don’t.

Fast forward to 2009, and Internet advertising is beginning to fail, declining slightly during the first half of the year. Sites like TechCrunch were quick to herald its demise with articles like Why Advertising Is Failing On The Internet, which declared:

My basic premise is that the internet is not replacing advertising but shattering it, and all the king’s horses, all the king’s men, and all the creative talent of Madison Avenue cannot put it together again.

It’s become clear that for a lot of purposes, advertising is not a viable or useful business model. Although it may still be suitable for very high-volume, mass-market sites and applications, it’s almost impossible to make money through advertising with niche or specialized content in most areas. (Some areas, like real estate, remain relatively lucrative.) Additionally, targeted ads require the advertising software to track your activity and store data about you, which more consumers are becoming concerned about. And perhaps most importantly of all, nobody actually wants to see ads – and advertisers are having to become more creative and invasive in order to compensate.

Similarly, if you want to make headway in the enterprise or educational spaces, targeted ads are inappropriate or impossible, for legal and policy reasons. For publicly-funded organizations like educational institutions, allowing commercial companies to track users is an ethical nightmare. For private enterprise, the data collection required for ad targeting is unacceptable, and the visual presence of advertising threatens their brands.

However, they are willing to pay for software, to the tune of $222.6 billion worldwide.

Boldly going to the enterprise & paid software.

The web is fast becoming a viable platform for applications: rather than visiting websites, we are increasingly using applications that happen to use the web as an interface. Google is at the forefront of this change.

On November 11, Google announced SPDY, an “embrace and extend” version of the HTTP protocol that underpins the web (it’s how browsers and web servers talk to each other). This new version has numerous tweaks that result in pages that load up to 55% faster – important if you’re trying to build responsive applications with web interfaces. Google have also been betting big on HTML 5, which extends the web’s UI infrastructure to provide support for a much richer experience without falling back on plugins like Flash. Two of the most important requirements for enterprise applications that use a web-based interface are offline capability (the ability to use the application with no Internet connection) and support for concurrent processes (allowing your web interface to perform more than one task at once). HTML 5 has both.

Google has evolved from a consumer search and advertising company, into one that provides enterprise infrastructure applications. Its plan is clearly to dominate Microsoft’s leadership and become a bona-fide software power. Recently, Microsoft has been playing catch-up, by including web-based versions of its applications in its enterprise Sharepoint intranet offering. It has also be moving against the tide by planning on offering advertising-supported versions.

Google’s CEO, Eric Schmidt, told the Garner Symposium last month why it was charging for their enterprise applications:

"Enterprise is a huge priority for the management team and me personally […] It’s the next big billion-dollar opportunity after our display (ad) business. […] We looked at ad-supported enterprise applications and decided most corporations would not be comfortable with random ads showing up on somebody’s desktop."

The web is moving away from advertising.

It’s not just Google that is moving away from a purely ad-supported, consumer strategy. Markus Witte, co-founder of the language learning portal Babbel, wrote on their blog about adjusting their business model:

Our plan, in fact, was to partially finance Babbel with advertising. We intended to provide a “freemium” product that would have a basic version that was public, while providing additional premium content for those who might want to dig deeper. But now we see this just doesn’t work. It simply is not possible to build a high-quality online learning environment while simultaneously selling ad space effectively. We tried to bring these two objectives together. But ultimately we had to accept that a business model appropriate for social networks and news services is plain wrong when applied to online education.

The numbers speak for themselves. The US paid e-learning market has been estimated to be worth $16.7 billion in 2009 and has a relatively small number of players; the US advertising revenues for the Internet as a whole were estimated to be $10.9 billion for the first half of 2009. (That’s $10.9 billion to the advertising companies, rather than the amount content and site owners see, which will be a subset of that amount.) When you run a startup company, you can either put your trust in display advertising and number of eyeballs looking at your site, or you can employ a sales team and ask for cash. Entranced by the model that Google originally promoted, Babbel tried the former, and discovered that it didn’t work; recognizing that they were a software company rather than a mass-media outlet, they then reverted to traditional business methods.

Using a centralized software service for non-core activities like language learning is probably fine. However, enterprise organizations can be uneasy about trusting software hosted by third parties (in what’s almost ubiquitously called “the Cloud”). Blog posts and photos are one thing, but it’s quite another to place your internal strategy documents, confidential discussions and financial data on servers owned by another firm with no real guarantee that they’ll remain unseen by prying eyes. It’s also insecure on a technical level: by using the Cloud, you’re outsourcing the fidelity and availability of your data. A much more preferential option would be to gain the ease of use of web applications, but store them securely on local infrastructure.

Open source software is commercial.

Later in Markus Witte’s post, he discusses some of the things that are successfully given away for free on the Internet; among them is open source.

In contrast to Open Source software and Creative Commons, where developers and authors often work for free, ad-sponsored services are designed to make money – and they do. […] But there is another, more insidious, drawback of ad-sponsoring that is less visible to the naked eye: the true customers of these ad-sponsored services are not the users but rather the advertisers. And as everywhere else, the Customer is King.

His remark about open source developers is a misconception: most open source development is done for profit. For example, over 70% of Linux kernel development is done by paid professionals, with a commercial goal in mind. This may be the basis of directly commercial activities like support; a market-based goal, for example to diminish Microsoft’s share; or it may be to ensure the longevity of the infrastructure that a company relies on. (More web servers are powered by open source than not; Netcraft reported this month that 55.33% of active websites are running Apache.) Make no mistake: open source is a business model – one that marries the free ethos of the Internet with paid commerce.

The most common open source business strategy is to use your “community edition” – the unadulterated open source software – as a loss leader that brings users to your commercial products and services. Releasing your software under an open source license theoretically means you gain a community of developers; if your software doesn’t work in a particular set of circumstances, they will often contribute back a fix for the problem. They may also contribute plugins and extra code that extends the functionality of your product. They get software that works for them (and the security that they can always use and modify the code to fit their needs); you get a wider market that you can sell commercial services to, using a wider, more solid set of functionality. Whereas, as Markus points out, the advertiser is king in ad-supported software, in open source the user is king.

Here are some examples you’ve probably heard of:

  • The database software MySQL is released for free under the GNU Public License. Unusually, you’re allowed to mix and match it with software released under other open source licenses (but not closed-source software): they really want their product to spread. This is because they’ve got commercial options based on training, certification, partner agreements and consultancy services, as well as extra features for power users that aren’t available in the community product. (See the article MySQL’s Quid Pro Quo.)
  • Ubuntu is a version of Linux designed with ease of use in mind; it riffs on the interfaces of operating systems like Microsoft Windows and Mac OS X. Canonical, the company behind it, make money through extensive commercial support and partner services. The partner ecosystem is their main bread and butter; the more companies pay, the better access they get to the core Ubuntu team and project strategy, marketing materials, rights to use Ubuntu branding and so on. In turn, those things help the partner companies earn more through their downstream Ubuntu services.
  • Android is an open source operating system sponsored by Google. Although it’s mostly been used on mobile phones so far, it can actually run on a much wider range of devices; Android-powered netbooks are beginning to appear. This has the benefit of holding back Microsoft’s market share – Google is positioning its application suite, which is paid software, against Microsoft Office. (Windows 7 is said to run well on netbooks, and Google will soon have two open source netbook operating systems out: Android and Chrome OS.) There is also a directly commercial component: although Android is open source, it has direct links to Google’s consumer applications like Gmail and Calendar. Those applications, both within Android and on the web, are not open source, and must be licensed.

There are many more. Check out Network World’s list of 10 open source companies to watch, and note that one thing links them: they are all providing services aimed at the business market.

Charging for web-based software.

Google and Microsoft have both demonstrated that the market is ready for web-based business software: products that have the benefits of the web (you can access it from anywhere, on any compatible device) but are designed with the needs of enterprise organizations in mind. It must be secure, have the ability to be installed on an organization’s own infrastructure, and have a solid business model that ensures longevity of the product.

I also strongly believe that an open source development and licensing model, when coupled with a strong commercial strategy from the outset, is a great way to build a product’s feature set, userbase and reputation on the kinds of budgets that web startups are used to. It also makes it easily available to students, as well as a vast talent pool in places where buying software at western license prices is a trickier proposition; two groups that can be invaluable for promotion, feedback and involvement.

Finally, the commercial open source model for web-based applications allows you to easily create an ecosystem: if you create a compelling application that really does have a solid business model, other companies will be very interested in taking a cut. The more people who have an interest in your product succeeding, the better. If you give them a solid commercial reason to invest upstream, and create a great product that makes end-users’ lives easier, everyone wins.