Tag: digital identities

  • Identity, contact management and federated social networks

    Last week, Doc Searls reflected that everything being worked on at the Internet Identity Workshop is meaningful to CRM: It just occurred to me that everything being worked on at IIW is meaningful to CRM. I had been thinking that only the VRM stuff was meaningful, but I realize now that all the IIW stuff […]

  • Building the user-centered web

    The following post contains my notes for a talk I gave at the Hauser Center for Nonprofit Organizations at Harvard University on June 25, 2009. What is a social network? I would like to reclaim some language: Social is an adjective that means relating to human society and its members. A network is an interconnected […]